FAQ's

TEES+PLUS guarantees your online order to be 100% safe.

We use the latest technology in credit card protection and encryption. If you feel more comfortable doing so, you may place your order by telephone, fax or regular mail.

Ordering By Telephone (Credit Card Only):

Our knowledgeable office staff will assist you during normal business hours, 8 AM - 5 PM Eastern Time. After 5 PM, you may leave a message with customer service and someone will call you the following morning.

Ordering By Fax Or Regular Mail:

Fax your order to 1-800-446-9086 or mail your order to:

TEES+PLUS
1425 Gold Star Highway
Groton, CT 06340

Upon receipt we will confirm your order.

Payment Terms:

Credit Cards
We accept Master Card, Visa, American Express, and Discover. Your card will NOT be charged until your merchandise has been shipped.

Personal Checks & Money Orders
Make your check or money order payable to "TEES+PLUS" Personal checks must be imprinted with name, street address (No P.O. Boxes) and daytime telephone number. Without the proper information, your order may be held up for verification of funds. PLEASE DO NOT SEND CASH!

Purchase Orders:

We accept Purchase Orders from City, County, State, or Federal agencies. Purchase orders will not be accepted without an authorized signature.
Note: Minimum transaction total is $35.00 for a purchase order.

C.O.D. (Cash on Delivery):

Sorry, we do not accept C.O.D. orders.

Sales Tax:

Connecticut residents will be charged a 6% sales tax on all non-apparel purchases.

Returns and Exchanges:

We offer an unconditional money-back guarantee on every non personalized product. Products returned within 10 days after receipt of order will receive a full refund of the purchase price. Personalized orders with manufacturers' errors will be replaced at no extra charge. All returns must have a Return Authorization. Please call your salesperson or customer service representative.
TEES+PLUS
1425 Gold Star Highway
Groton, CT 06340
1-800-782-8337

Personalized Items:

Promotional Products frequently require longer lead times to produce, please refer to item description. We do have many products available for quick turn around times. Rush & Express shipping charges may occur.

Split Shipments:

If your order consists of both stock and personalized items, it is likely that your order will arrive in more than one package.

Avoid Delays:

Most order processing delays are due to missing or illegible information. Have you specified color, size, personalization, and engraving where requested?